Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Because this is an oral care product, for hygiene reasons we can only accept returns of items that are unopened and still sealed in their original packaging. Opened jars cannot be returned.
To start a return, contact us at support@zavelina.com with your order number. If your return is approved, we will send you the return instructions, including the address to send your package to. Items sent back to us without first requesting a return will not be accepted.
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.
Damaged, defective, wrong or missing items
Please inspect your order when it arrives and contact us immediately at support@zavelina.com if the item is defective, damaged, or if you received the wrong product. Send us a photo and we will make it right — you do not need to send anything back. We will either refund you in full or send a replacement, whichever you prefer.
If your order has not arrived within 30 business days of dispatch, contact us and we will refund you in full or resend it.
Non-returnable items
- Opened or used products (hygiene reasons)
- Gift cards
- Sale items
Exchanges
The fastest way to get what you want is to request a return for the item you have and, once the return is approved, place a separate order for the new item.
European Union — 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unopened, unused and in its original packaging, and you will need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@zavelina.com.